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QUALITY SKILLS

If you possess effective quality skills, your marketability increases.  You can add more value to your employer and increase the chances of going up the career ladder faster than others.  Hence, it is in your best interest to learn and implement quality skills at workplace.

QUALITY COMES FROM COMMITMENT:

Commitment to excel in your field, to long-term success or to increase the satisfaction levels of customers and colleagues by providing qualitative work.  Not ever one has these traits.  Hence, not all can give quality service and hence not all are successful.

YOU CAN MAKE A DIFFERENCE AS AN INDIVIDUAL:
Often, we encounter people who offer us substandard service. We find them in shops, restaurants, educational institutions, banks, offices and government offices. They can in fact offer qualitative work but they are not interested in quality work because they are 100% committed to their job.  They do not have passion towards their job. They are only interested in temporary goals. What they do not realize is that everybody can make a difference when it comes to quality. Whether you may be working as a simple clerk or a top-notch manager; whether you are a student or businessman; whatever you do, you can do it more qualitatively.  Make quality a part of your life. All you need is the willingness, commitment and passion to give the best quality.

THE TRAITS OF A PERSON WHO HAS QUALITY SKILLS:
Passion and commitment to deliver quality work.
Enthusiasm and curiosity to learn and improve continually from every source.
Willingness to get into the details so as to improve quality.


TIPS FOR QUALITY SKILLS:

CONTINUOUS QUALITY IMPROVEMENT IS AN UNENDING JOURNEY:
Your success is purely dependent on how far you are willing to go in this unending journey of improving quality. They day you stop or slow down your journey, your competitors might over take you.  Hence, practice continuous quality improvement.

CUSTOMER SATISFACTION SHOULD GUIDE YOUR QULITY MEASURES: 
Customer satisfaction perspective should be the main criteria behind every continuous quality improvement measures.  Once you remove this perspective out of your quality improvement measures, you start losing your focus.  Quality improvement measures should not be decided by some executive who sit behind the cubicles without enough contacts with the customers.  The feedback should come from the customers.  Only customers know what they want.  Hence, it is important to take the feedback from customers to know what they want.

PRIORITIZE YOUR QUALITY MEASURES:
If you take measures to improve the quality in an area that does not have immediate benefit to the customers, it means you have failed to prioritize the measures.  Hence, first prioritize.  Make a list of areas in the order of importance.  When you take a feedback from your customers, you get the understanding of which areas are more important.

SEEK CUSTOMER INPUT AND FEEDBACK FOR IMPROVING QUALITY:
Interact with the customer. Ask customer for input and feedback. If you are interested to improve quality on a continuous basis, it is very important to ask your customer for feedback on your service or product and listen to them sincerely.

RELIABILITY AND DURABILITY: 
Try to increase the reliability of the work you do. Work towards achieving longer and more secured life span of your work.

ACCEPT AND USE CONSTRUCTIVE CRITICISM:
Do not take constructive criticism negatively and avoid learning.  Welcome constructive criticism and learn from it.  Look for every chance to improve the quality. 

EXCEED THE INDUSTRY STANDARDS:
In your industry or the organization where you are working, there may be certain standards to be followed. Do not neglect them. Conform to those standards. Try to achieve the standards.  In fact, if you have passion for quality, you can exceed the industry standards and set a trend.


IMPROVE YOUR QUALITY OF THINKING:
You can excel in quality if you develop quality thinking.  Original, creative and rich ideas are signs of quality thinking. Hence, adopt quality thinking and achieve better and higher performance.

USE CREATIVITY AND INNOVATION TO IMPROVE QUALITY:
Creative and innovative thinking is the foundation of quality.  You need to find creative and innovative ways to improve the quality in your work. If you are passionate about quality; if your heart is beating to give utmost quality to your work, you will find innovative ideas to increase the quality of your work.

GET RID OF BLOCKADES:
 It is not easy to think qualitatively and to strive to give quality work. You need to change the way you think. You need to get rid of your attitude problems that are standing as blockades in achieving this aim. Don’t let any behavioral problems block your quality work.

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